Another issue i encountered for today is about the user encountering an error with her outlook. The version of her outlook is MS Outlook 2010. Her outlook is connected to the exchange server. Sharing you the troubleshooting i have done to fix the issue.
1. I checked the error encountered by the user by clicking the Send / Receive tab then Show Progress on her MS Outlook I have seen an error pertaining to Mailbox reached his limit...
2. So what i did is I checked the folder size by right clicking her mailbox (user@company.com) located at the left pane of her outlook, then choose Data File Properties. Click the Folder Size Button and it will display you the total size of the mailbox
Note: That image above is not the actual size of the users mailbox, i just showed you the folder size properties.
3. As per checking the folder size, the size has not yet reached the maximum allowed which is contradicting with error received. Therefore, what i did is that, i go the File Menu, then click the Account Settings > Account Settings
An email account setting will be displayed.
4. Double Click the email address under the email Tab and a Server Setting Window will appear.As seen below
5.Remove the check on the "Use Cached Exchange Mode" checkbox.
6.After removing the check, close the Microsoft Outlook to apply the changes.
7. The Open Again the MS Outlook 2010 and Do Number 4. But this time, return the check on the "Use Cached Exchange Mode"
8. After doing that, close again the MS Outlook and re-open.
6.After removing the check, close the Microsoft Outlook to apply the changes.
7. The Open Again the MS Outlook 2010 and Do Number 4. But this time, return the check on the "Use Cached Exchange Mode"
8. After doing that, close again the MS Outlook and re-open.